Terms and conditions
Willch Travel and Tours
Fall Park Mall Unit 23
When visiting our website, taking a tour or using Willch Travel and Tours services or those its subcontractors you commit yourself to these terms and conditions.
Deposits and payments
A booking is confirmed after full payment of the respective tour. Upon making a reservation we will send you details of how to pay. This can be a payment link through a payment provider or sending you our bank details or make an alternative arrangement like paying at our offices.
We are offering a 50% refund for tours that are cancelled more than seven days before departure. There is no refund for cancellations within seven days before the tour.
Willch Travel and Tours reserves the right to cancel tours because of the weather or other conditions. Should Willch Travel need to cancel a tour, you will receive a full refund.
Once you have booked a tour and wish to make changes, Willch will do its utmost to accommodate such wishes.
Clients need to carry documents required by the authorities.
When visiting Livingstone we advice travellers to obtain a KAZA visa that will allow you to travel freely between Zambia and Zimbabwe and also allows for a day trip to Chobe in Botswana. Visa applications can be done prior to travel online or at first point of entry. Please be encouraged to bring cash for the visa payment in the event that the credit card machines are not working at the time of arrival.
Some tours may have restrictions relating to age but also to weight and height (for tours like rafting, bungee jumping, microlight flights and other tours).
Some tours require that you are fit and healthy, some require walking in uneven terrain, activities like bungee jumping or rafting can be strenuous. You are required to disclose any possible health issues prior to the tour if you feel this may have an effect while on the tour.
Some activities require a your approval and signature of a liability waiver.
During your tours you are required to follow up instructions by your driver and guide to ensure your safety and that of others. We reserve the right to abort a tour should a client behave irresponsible.
This page was last updated on June 9th, 2022.